Terms of service

Terms & Conditions – Henry Rubens®

1. Acceptance of Terms

By accessing and using the Henry Rubens website and making a purchase, you agree to be bound by the following terms and conditions. If you do not agree, please refrain from using our website or purchasing our products.

2. Product Availability & Pricing

  • Product Availability: We reserve the right to modify, discontinue, or limit the sale of any product at any time without prior notice.
  • Pricing: All prices are subject to change without notice. In case of pricing errors, we reserve the right to cancel or correct any affected orders before fulfillment.

3. Limitation of Liability

  • Henry Rubens is not liable for any delays, damages, or losses caused by factors beyond our control, including but not limited to shipping carrier delays, customs issues, natural disasters, or misuse of our products.
  • We do not guarantee that the website content is error-free. We are not responsible for typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability.
  • To the fullest extent permitted by law, Henry Rubens shall not be liable for indirect, incidental, or consequential damages related to your use of our products or website.

4. User Responsibilities

  • Customers must provide accurate billing and shipping information. We are not responsible for non-delivery due to incorrect details provided at checkout.
  • By purchasing, you agree not to resell our products without written permission.

5. Intellectual Property

  • All content on the Henry Rubens website—including text, images, logos, and product designs—is protected by copyright, trademarks, and intellectual property laws.
  • Any unauthorized reproduction, modification, or distribution is strictly prohibited.

6. Returns & Hygiene Policy

  • Hygiene Clause: For hygiene reasons, underwear products cannot be returned or refunded if the original packaging has been opened or the item has been tried on or worn.
  • Customers are responsible for return shipping costs unless the item is defective.
  • Returns must comply with our Return Policy to be eligible for a refund.

7. Dispute Resolution & Governing Law

  • Any disputes arising from transactions with Henry Rubens will be governed by the laws of the Netherlands.
  • In case of a legal dispute, both parties agree to first attempt informal resolution. If no resolution is reached, the dispute will be handled in the competent courts of the Netherlands.

8. Amendments to Terms

Henry Rubens reserves the right to update or modify these terms at any time without prior notice. Continued use of our website or purchases after changes constitute acceptance of the revised terms.