We process all orders within 1 working day after the order is placed. Once your order has been shipped, you will receive an email with a tracking number from the shipping courier. If you did not receive a shipping confirmation, check your spam folder or contact us via our online chat for assistance.

Depending on the timing of the order, it might be possible. We will try to accommodate changes before the order is packed for shipment. Please contact our customer services for assistance.

If your order hasn’t been shipped yet, you can cancel it. Please contact our online chat as soon as possible to request cancellation.

Please contact us immediately, and we will resolve the issue as quickly as possible. Kindly include photos with your request.

Please contact us immediately, and we will resolve the issue as quickly as possible. Kindly include photos with your request.

We accept American Express, Apple Pay, Bancontact, Google Pay, iDeal, Maestro, Mastercard, PayPal, and Visa.

Yes, our order page is secured via HTTPS. Payments are securely processed by Shopify Payments, which complies with the highest security standards.

- Netherlands: Free shipping on orders above €50; €4.95 for orders below €50.
- Belgium: Free shipping on orders above €60; €5.95 for orders below €60.
- Germany: Free shipping on orders above €100; €9.95 for orders below €100.
- Rest of Europe: €12.95 for all orders.

- Netherlands: Typically within 1 working day.
- Belgium: 1-2 working days.
- Germany: 2-3 working days.
- Rest of Europe: 3-7 working days.

Returns are possible within 30 days from the date of delivery. Items must be unworn, undamaged, and in their original packaging. Tags must be attached. For hygiene reasons, boxer shorts with opened protective packaging cannot be returned or refunded.

Download and print the return form. Fill it out and include it in your return package. For guidance, contact us via email or WhatsApp, and we’ll assist you through the process.

We currently do not offer exchanges due to logistical limitations. Please return your current order and place a new one.

Refunds are processed within 14 days after we receive and inspect your return. Refunds will be credited to your original payment method.

If your package is delayed, check the Track & Trace link provided in your confirmation email. If confirmed lost after the carrier’s investigation, we will promptly issue a replacement or refund.

If you are not home, your package may be delivered to your neighbors or the nearest pickup point. Use the Track & Trace link to update delivery preferences.